Privacy Policy

Effective Date: 7 September 2024

HeyTranslate (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our tools. Please read this Privacy Policy carefully.

1. Information We Collect

Personal Data
When you create an account or use our services, we collect:

• Email address
• Password
• Translation usage details, including the number of characters translated (for calculating usage limits based on your plan)

Usage Data
We collect certain data automatically when you interact with our website and services, such as:

• Location (based on IP address)
• Browser type and version
• Device information
• Website performance metrics (e.g., real-time loading speed)

Cookies
We use cookies to maintain your login session and enhance your experience on the website. You can control cookie preferences through your browser settings, but disabling cookies may affect the functionality of our services.

2. How We Use Your Information

We use the data collected for the following purposes:

• To provide and maintain our services, including processing translations and tracking usage limits
• To manage user authentication and security through Supabase
• To improve website performance and user experience (via Vercel Analytics)
• To process payments and manage subscriptions (via Stripe)
• To send you transactional and, in the future, marketing emails (via Resend)

3. Sharing Your Information

We may share your personal data with third-party service providers as follows:

• Supabase for authentication and database management.
• Vercel for hosting and analytics purposes.
• Stripe for payment processing.
• Resend for sending emails.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Legal Basis for Processing Personal Data (for EU Users)

We process personal data on the following legal bases under the GDPR:

• Performance of a contract: To provide the services you request.
• Consent: When you opt-in to cookies or marketing communications.
• Legitimate interests: For analytics, improving our services, and managing payments.

5. Your Rights (for EU Users)

If you are located in the EU, you have the following rights under GDPR:

• Access: You can request a copy of your personal data.
• Correction: You can request corrections to any inaccurate information.
• Erasure: You can request the deletion of your personal data by emailing us at lorenzo.imperatrice[at]gmail.com . We will delete your data within 14 days of your request.
• Restriction: You can request that we limit the processing of your data in certain circumstances.

6. Data Retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations. Usage data for translations and character limits are retained for billing purposes.

7. Data Security

We use appropriate security measures, including encryption, to protect your personal information from unauthorized access, use, or disclosure.

8. Cookies and Tracking Technologies

We use cookies to:

• Keep you logged into your account.
• Collect data for analytics purposes through Vercel Analytics.

You can manage cookies through your browser settings.

9. Payments

We use Stripe to process payments. Stripe will collect and store your payment information in accordance with their privacy policy. We do not store payment details on our servers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will include an “Effective Date” at the top.

11. Contact Us

If you have any questions about this Privacy Policy, or if you want to request access, correction, or deletion of your personal data, please contact us at:

Email: lorenzo.imperatrice[at]gmail.com